Interview with Randi Buckley
Coach & Course Creator
Interview Summary
Coach and course creator Randi Buckley shares her journey from one-on-one coaching to scalable online programs. She discusses how to maintain the connection and transformation that coaching provides while reaching more people.
Connection Isn't About Presence
Randi challenges a common assumption: you can create intimacy in recorded content. The key is vulnerability and specificity—speaking directly to one person's experience, even through a camera.
This liberates course creators who fear that scaling means losing connection. It doesn't—it just requires intentionality about how you show up on screen.
You can create intimacy in recorded content through vulnerability and specificity. Connection isn't about presence—it's about how you show up.
Start with Your Best Clients
Randi's practical advice for building course content: look at the patterns you see in successful coaching relationships. What do your best clients need? What breakthroughs do they have?
Your course content should codify what you've learned works. You don't need to invent new material—you need to systematize what you already know.
Your course content comes from the patterns you see in successful coaching relationships. What do your best clients need? What breakthroughs do they have?
Community Fills Gaps
Randi reveals how courses can replace some elements of coaching: peer connection can provide accountability and support. Students supporting each other creates a different but equally valuable dynamic.
This means investing in community features—discussion spaces, peer pairings, group calls—not just content delivery.
Peer connection can provide accountability and support that replaces some of what coaching offers. Community fills gaps.
Keep Some Live Elements
Randi's key insight: even one live Q&A per month can dramatically increase engagement and completion. You don't need constant live presence—just strategic live touchpoints.
This creates the best of both worlds: scalable recorded content plus the connection and accountability of live interaction.
Even one live Q&A per month can dramatically increase engagement and completion. You don't need constant live presence—just strategic live touchpoints.
Price Reflects Transformation
Randi offers important pricing perspective: don't underprice because it's "just a course." The transformation is what matters, whether delivered through coaching or a course.
Students in her courses experience profound change. That change deserves appropriate pricing, regardless of the delivery format.
Randi's Action Steps
Randi recommends these 3 steps to improve your course planning:
Mine your coaching patterns
Review your last 10 coaching conversations. What themes repeat? What breakthroughs happen most often? Build your course content around these patterns.
Add one monthly live element
If your course is fully self-paced, add a monthly live Q&A call. This single addition can dramatically increase completion and satisfaction.
Build peer connection
Add a community component to your course—a discussion forum, peer pairings, or cohort calls. Let students support each other.
About Randi Buckley
Coach & Course Creator
Randi Buckley is a coach, facilitator, and creator of 'Healthy Boundaries for Kind People.' She has helped thousands of people through her online programs while maintaining the depth of transformation she provided in one-on-one work.